Have you started your own E-commerce website and are looking for ideas on how to better manage customer complaints? Or, are you a customer looking for alternatives to social media to handle problems with your order? You can now download or stream my interview of Zbynek Loebl – CEO of Youstice on how online dispute resolution, ODR, […]
Customers and retailers have a much more balanced relationship now than in the past, due to the role of social media and customer reviews. The key role of online social media forces traders to actively engage in partner dialogue with their customers. Customers also will have a more significant role in resolving their complaints. How? […]
My interview of Katherine Josten, artist and founder of the Global Art Project for Peace is now available for download or streaming. Katherine and I discussed how this program allows local communities from across the globe actively join together to promote peace through art. You’ll hear how this work inspires personal and social […]Continue Reading →
Join us on November 25th at 8 pm Eastern as Katherine Josten, artist and founder of the Global Art Project for Peace discusses how local communities from across the globe actively join together to promote peace through art. Hear how this work inspires personal and social evolution through creativity and learn how […]Continue Reading →
Today is International Conflict Resolution Day! We hope you will join us in celebrating this day and the positive outcomes that conflict resolution practitioners around the world help people achieve every day.
Established in 2005 by the Association for Conflict Resolution to:
Promote awareness of mediation, arbitration, conciliation and other creative, peaceful means of resolving […]Continue Reading →
My interview of Dr. Craig Zelizer, Georgetown Professor and Founder and CEO of the Peace and Collaborative Development Network is now available for download or streaming. Dr. Zelizer helps us navigate the intersection of technology and peace as we discuss how social media is being used by Peacemakers to move beyond the click […]Continue Reading →
In this digitally connected age, social media has become a powerful tool to advance peace. Join Dr. Craig Zelizer as we discuss how to move beyond the click and utilize these powerful tools to promote peace. Listen in on October 7th at 8 pm Eastern and meet us at this intersection of technology […]Continue Reading →
You can now download or stream my conversation with Joshua Gordon of the Sports Conflict Institute as we discuss what student athletes, parents and coaches can do to deal with the pressures of amateur athletics on and off the field. You’ll learn practical tips for how to be a supportive parent, an empathetic […]Continue Reading →
With the start of a new academic year, college athletes and coaches prepare for another athletic season and often a whole new environment. They encounter new team members, the pressures of performance and a longing for home. Join Joshua Gordon of the Sports Conflict Institute on August 19th at 8 pm Eastern as […]Continue Reading →
You can now download or stream my conversation with mediator, professor and author Bernie Mayer on how principle and compromise simultaneously prevent and enable us to deal with difficult decisions. Bernie provides excellent insight to why only holding fast to our principles or just going with the flow isn’t always the best strategy to […]Continue Reading →
About MeHelping people resolve problems and improve their performance under stressful circumstances is Stephen’s passion and profession. With a Masters degree in Conflict Analysis and Resolution from George Mason’s Institute for Conflict Analysis and Resolution, Stephen has substantial experience in mediation, negotiation, facilitation, conflict coaching, conflict management and somatic education. His professional experience spans state and federal government agencies and two premier conflict resolution membership associations. Stephen has also become a national expert on how you can improve your performance by better managing the stress of conflict situations. He has taught hundreds the somatic skills they needed to remain calm in stressful conflict situations as an adjunct faculty member of the School of Conflict Analysis and Resolution at George Mason University and through seminars that he has presented at conferences nationwide.
Specialties: Stephen presents workshops nationally and internationally that teach problem solvers how to improve their performance by learning to better manage the stress of conflict situations through the development of somatic (body) skills focused on breath, posture, and vision and the cultivation of self-awareness. These skills originate from the Japanese martial art of Aikido and have been used by martial artists, executives, law enforcement, athletes and professionals to remain calm in the midst of the storm.