In many situations we see our decisions as an ‘either/or’ dilemma. Author and Ph.D. Bernie Mayer argues in his new book, The Conflict Paradox, Seven Dilemmas at the Core of Disputes, that the real challenge  is to find a new path that incorporates both approaches. These apparently opposing conflict practices need not […]

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Conflict Resolvers routinely enter into conversations and circumstances most would choose to avoid. These conversations can contain some of the strongest emotional triggers, and create the most stressful situations, that we may ever experience. Register now to attend my ADRHub webinar on safety planning that will take place on 3/25 at 6 pm Eastern. Registration […]

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In many situations we see our decisions as an ‘either/or’ dilemma. Author and Ph.D. Bernie Mayer argues in his new book, The Conflict Paradox, Seven Dilemmas at the Core of Disputes, that the real challenge  is to find a new path that incorporates both approaches. These apparently opposing conflict practices need not be […]

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If you missed my program with Columbia University Professor Peter T. Coleman you can listen, download or stream it from the player below. We discussed seven strategies from his new book Making Conflict Work: Harnessing the Power of Disagreement. Whether you are a manager or an employee, you can uses theses strategies to navigate […]

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Everyday life is filled with interactions between superiors and subordinates. Whether you are up or down the food chain, you have to work with someone who has either more or less power than you. Join Columbia University Professor Peter Coleman, at 8 pm Eastern on March 3rd, as we discuss his new book […]

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Have you started your own E-commerce website and are looking for ideas on how to better manage customer complaints? Or, are you a customer looking for alternatives to social media to handle problems with your order? You can now download or stream my interview of Zbynek Loebl – CEO of Youstice on how online dispute resolution, ODR, […]

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Customers and retailers have a much more balanced relationship now than in the past, due to the role of social media and customer reviews. The key role of online social media forces traders to actively engage in partner dialogue with their customers. Customers also will have a more significant role in resolving their complaints. How?  […]

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My interview of Katherine Josten, artist and founder of the Global Art Project for Peace is now available for download or streaming. Katherine and I discussed how this program allows local communities from across the globe actively join together to promote peace through art. You’ll hear how this work inspires personal and social […]

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