How long does it take to get defensive? What kind of impact does it have? Listen in on Tuesday, 5/12 at 8 pm Eastern as Sharon Ellison demonstrates how to defuse defensiveness, often instantly, whether you are talking to a co-worker or are a manager needing to give feedback to an employee.
Many ADR professionals saw the headlines when an angry mediation participant shot two other participants (an attorney and client) at a Phoenix law firm in 2013. That […]
In many situations we see our decisions as an ‘either/or’ dilemma. Author and Ph.D. Bernie Mayer argues in his new book, The Conflict Paradox, Seven Dilemmas at the Core of Disputes, that the real challenge is to find a new path that incorporates both approaches. These apparently opposing conflict practices need not […]Continue Reading →
Conflict Resolvers routinely enter into conversations and circumstances most would choose to avoid. These conversations can contain some of the strongest emotional triggers, and create the most stressful situations, that we may ever experience. Register now to attend my ADRHub webinar on safety planning that will take place on 3/25 at 6 pm Eastern. Registration […]Continue Reading →
In many situations we see our decisions as an ‘either/or’ dilemma. Author and Ph.D. Bernie Mayer argues in his new book, The Conflict Paradox, Seven Dilemmas at the Core of Disputes, that the real challenge is to find a new path that incorporates both approaches. These apparently opposing conflict practices need not be […]Continue Reading →
If you missed my program with Columbia University Professor Peter T. Coleman you can listen, download or stream it from the player below. We discussed seven strategies from his new book Making Conflict Work: Harnessing the Power of Disagreement. Whether you are a manager or an employee, you can uses theses strategies to navigate […]Continue Reading →
Everyday life is filled with interactions between superiors and subordinates. Whether you are up or down the food chain, you have to work with someone who has either more or less power than you. Join Columbia University Professor Peter Coleman, at 8 pm Eastern on March 3rd, as we discuss his new book […]Continue Reading →
Have you started your own E-commerce website and are looking for ideas on how to better manage customer complaints? Or, are you a customer looking for alternatives to social media to handle problems with your order? You can now download or stream my interview of Zbynek Loebl – CEO of Youstice on how online dispute resolution, ODR, […]Continue Reading →
Customers and retailers have a much more balanced relationship now than in the past, due to the role of social media and customer reviews. The key role of online social media forces traders to actively engage in partner dialogue with their customers. Customers also will have a more significant role in resolving their complaints. How? […]Continue Reading →
My interview of Katherine Josten, artist and founder of the Global Art Project for Peace is now available for download or streaming. Katherine and I discussed how this program allows local communities from across the globe actively join together to promote peace through art. You’ll hear how this work inspires personal and social […]Continue Reading →
About MeHelping people resolve problems and improve their performance under stressful circumstances is Stephen’s passion and profession. With a Masters degree in Conflict Analysis and Resolution from George Mason’s Institute for Conflict Analysis and Resolution, Stephen has substantial experience in mediation, negotiation, facilitation, conflict coaching, conflict management and somatic education. His professional experience spans state and federal government agencies and two premier conflict resolution membership associations. Stephen has also become a national expert on how you can improve your performance by better managing the stress of conflict situations. He has taught hundreds the somatic skills they needed to remain calm in stressful conflict situations as an adjunct faculty member of the School of Conflict Analysis and Resolution at George Mason University and through seminars that he has presented at conferences nationwide.
Specialties: Stephen presents workshops nationally and internationally that teach problem solvers how to improve their performance by learning to better manage the stress of conflict situations through the development of somatic (body) skills focused on breath, posture, and vision and the cultivation of self-awareness. These skills originate from the Japanese martial art of Aikido and have been used by martial artists, executives, law enforcement, athletes and professionals to remain calm in the midst of the storm.