In case you missed my conversation with Pattie Porter on the building blocks of negotiation, don’t despair. You can download or stream this episode of the Texas Conflict Coach to learn how to how to listen beyond the demand, identify the common goals and negotiate to get what you need. We negotiate every single [...]

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This Saturday, I will have the honor and privilege of delivering the keynote address to the 2014 Annual Spring Training Conference of the Virginia Mediation Network. The Virginia Mediation Network is the state’s largest mediation membership association. Its mission is to promote public understanding of conflict resolution services and provide its members with interdisciplinary knowledge and [...]

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We negotiate every single day over important and routine requests. Spouses negotiate over household and financial duties, co-workers negotiate time off, job tasks, promotions and salaries. When a perceived disagreement or dispute erupts, know how to negotiate effectively and constructively by learning the very basic building blocks. Join myself and Pattie Porter, as we [...]

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Download or stream my recent conversation with Debra Gerardi on the Texas Conflict Coach webradio program. Discover some of the current challenges to the health care providers and how you can effectively engage with doctors and nurses when it matters the most.

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This year the Association for Conflict Resolution (ACR) announces the formation of the taskforce on safety in alternative dispute resolution (ADR). Under the leadership of former ACR president Marya Kolman and current ACR president Cheryl Jamison, I have been appointed chair of this taskforce.  Fellow members of the taskforce include active duty [...]

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There has been an increased emphasis on teamwork and collaboration in the delivery of health services over the past decade. With the implementation of healthcare reform and more people accessing health services, it is even more important that health professionals learn how to engage with patients and with one another in the midst of conflict. [...]

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A Look Into Our Emotions

On January 5, 2014 By

Finnish researchers have uncovered a very interesting correlation between our bodily sensations and emotional responses. In a study recently published in Proceedings of the National Academies of Sciences, 733 participants from Taiwan, Finland and Sweden took part in five experiments to indicate how certain emotionally charged words, stories, movies or facial expressions made them [...]

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Click on the player below to learn some helpful tips on how to deal with your neighbors during the holiday season. Pattie Porter and I presented strategies to keep neighbor conflict at bay and help you manage your triggers to those nuisances you cannot control so that you can enjoy your holidays and prevent [...]

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