If you missed my program with Columbia University Professor Peter T. Coleman you can listen, download or stream it from the player below. We discussed seven strategies from his new book Making Conflict Work: Harnessing the Power of Disagreement. Whether you are a manager or an employee, you can uses theses strategies to navigate […]

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Everyday life is filled with interactions between superiors and subordinates. Whether you are up or down the food chain, you have to work with someone who has either more or less power than you. Join Columbia University Professor Peter Coleman, at 8 pm Eastern on March 3rd, as we discuss his new book […]

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Have you started your own E-commerce website and are looking for ideas on how to better manage customer complaints? Or, are you a customer looking for alternatives to social media to handle problems with your order? You can now download or stream my interview of Zbynek Loebl – CEO of Youstice on how online dispute resolution, ODR, […]

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Customers and retailers have a much more balanced relationship now than in the past, due to the role of social media and customer reviews. The key role of online social media forces traders to actively engage in partner dialogue with their customers. Customers also will have a more significant role in resolving their complaints. How?  […]

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My interview of Katherine Josten, artist and founder of the Global Art Project for Peace is now available for download or streaming. Katherine and I discussed how this program allows local communities from across the globe actively join together to promote peace through art. You’ll hear how this work inspires personal and social […]

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Join us on November 25th at 8 pm Eastern as Katherine Josten, artist and founder of the Global Art Project for Peace discusses how local communities from across the globe actively join together to promote peace through art. Hear how this work inspires personal and social evolution through creativity and learn how […]

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Today is International Conflict Resolution Day!  We hope you will join us in celebrating this day and the positive outcomes that conflict resolution practitioners around the world help people achieve every day.

Established in 2005  by the Association for Conflict Resolution to:

Promote awareness of mediation, arbitration, conciliation and other creative, peaceful means of resolving […]

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My interview of Dr. Craig Zelizer, Georgetown Professor and Founder and CEO of the Peace and Collaborative Development Network is now available for download or streaming.  Dr. Zelizer helps us navigate the intersection of technology and peace as we discuss how social media is being used by Peacemakers to move beyond the click […]

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