Customers and retailers have a much more balanced relationship now than in the past, due to the role of social media and customer reviews. The key role of online social media forces traders to actively engage in partner dialogue with their customers. Customers also will have a more significant role in resolving their complaints. How? Listen to my broadcast with Zbynek Loebl – CEO of Youstice on January 6th at 8 pm Eastern to find out.
Retailers and Customers Resolving Customer Complaints as Partners – Listen in on 1/6/15 at 8 pm Eastern