Retailers and Customers Resolving Customer Complaints as Partners – Archived Program Now Available

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Have you started your own E-commerce website and are looking for ideas on how to better manage customer complaints? Or, are you a customer looking for alternatives to social media to handle problems with your order? You can now download or stream my interview of Zbynek Loebl – CEO of Youstice on how online dispute resolution, ODR, can be used to resolve E-commerce customer complaints. You’ll learn what ODR is and how it can work for you.

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