De-Escalation Techniques to Avoid Violence in the Dispute Resolution Process - 12/18 - Columbus, Ohio

On December 18th, I’ll be giving a presentation for the Columbus Bar Association on De-Escalation Techniques to Avoid Violence in the Dispute Resolution Process. I am honored to be co-presenting with a member of the Columbus Police Department’s Crisis Negotiation team as we discuss ADR/conflict resolution safety best practices and the art and science of verbal de-escalation: http://www.cbalaw.org/cba_prod/files/cle/151218OT.pdf

Agenda:

9:00-10:30am: ADR Safety Planning: How to Handle YourselfOverview of Conflict Resolution Safety Planning Recommended GuidanceThe Fundamentals of Creating Your Own Safety PlanDealing with High Emotion Conflicts

10:30-10:45am: Break

10:45am-12:15pm: The Art and Science of Verbal De-Escalation in Crisis Situations: How to Handle Others

Proven Verbal Techniques to Deal with Crisis Situations

How to Remain Calm and Get Results

How Learning what the Hostage Negotiation Team Does Can Help You