Retailers and Customers Resolving Customer Complaints as Partners – Archived Program Now Available

Have you started your own E-commerce website and are looking for ideas on how to better manage customer complaints? Or, are you a customer looking for alternatives to social media to handle problems with your order? You can now download or stream my interview of Zbynek Loebl – CEO of Youstice on how online dispute resolution, ODR, can be used to resolve E-commerce customer complaints. You’ll learn what ODR is and how it can work for you.